#20117: User cannot change their own email

When running Twenty self hosted, users cannot change their email address.

After entering a new email address, the system indicates that a confirmation email will be sent. However, this email is never triggered or delivered.

As a result, users are blocked from completing the email change process.

On a self hosted Twenty instance, when a user tries to change their account email address, the application says that a confirmation email has been sent. However, no email is sent. Because the confirmation email is required to complete the process, the user cannot change their email address.

Expected behavior

When a user changes their email address, Twenty should trigger and send the confirmation email successfully.

After submitting a new email address, the user should receive a confirmation email at the new email address. Once the user confirms the change, the account email should be updated.

Technical inputs

• Issue occurs on a self hosted Twenty instance.
• The UI shows that a confirmation email should be sent.
• No confirmation email is triggered or delivered.
• Other transactional emails should be checked to confirm whether the issue is specific to email change confirmation emails or affects the mail service globally.
• This may be related to the email verification / confirmation flow for account email changes in self hosted environments.